Privacy Policy

Last Updated: 09/11/24

Welcome to Big Food Festival! Your privacy is important to us, and we are committed to protecting any personal data we collect, process, and store. This policy outlines how we handle your personal information in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are

Big Food Festival (“we,” “us,” “our”) operates street food festivals across the UK, featuring a range of food vendors, entertainment, and activities. We are committed to protecting and respecting your privacy in connection with our website, events, and any services we provide.

2. Data Controller Contact Information

Big Food Festival
hello@bigfoodfestival.co.uk
07581364453

3. Types of Personal Data We Collect

We collect and process the following types of personal data:

Contact Information: Name, email address, phone number, and address.
Booking and Ticketing Information: Payment details, ticketing information, event preferences.
Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
Marketing Preferences: Your consent for receiving marketing communications and preferences.

4. How We Collect Your Personal Data

We collect data from you directly when you:

Purchase tickets or register for events.
Subscribe to our newsletter or other marketing communications.
Engage with us on social media or contact us via email or phone.
Visit our website, where we collect data via cookies and similar tracking technologies.

5. How We Use Your Personal Data

We use your personal data for the following purposes:

Event Management: Processing ticket purchases, reservations, and entry management.
Customer Service: Responding to inquiries, providing customer support, and managing your requests.
Marketing and Promotions: Sending you updates about upcoming events, promotions, and news, where you have provided consent.
Website Improvements: Analyzing website usage data to improve our website and user experience.
Legal Obligations: Complying with legal, regulatory, and contractual obligations.

6. Legal Basis for Processing Your Data

We process your data based on the following legal grounds:

Consent: Where you have provided consent, such as for marketing communications.
Contractual Necessity: When processing is necessary to fulfill a contract with you, such as ticket purchases.
Legal Obligation: When processing is required to comply with legal or regulatory requirements.
Legitimate Interests: When processing is based on our legitimate interests, such as improving our services and managing customer inquiries.

7. Sharing Your Personal Data

We may share your personal data with:

Service Providers: Third parties who assist us with IT services, ticketing, event management, and marketing.
Legal Authorities: Where required by law or regulation.
Partners and Sponsors: With your consent, for specific events or promotions.

We will never sell your personal data to third parties.

8. International Data Transfers

Some of our service providers may be located outside the UK or European Economic Area (EEA). When we transfer data internationally, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or similar legal mechanisms, to protect your data.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example:

Booking and Transactional Data: Retained for up to 7 years for accounting and tax purposes.
Marketing Data: Retained until you withdraw your consent or opt out.
Website Analytics Data: Retained as per our cookie policy.

10. Your Rights

You have the following rights under UK data protection law:

Access: Request access to your personal data.
Correction: Request correction of any inaccurate or incomplete data.
Erasure: Request deletion of your data in certain circumstances.
Restriction: Request restriction of processing under certain conditions.
Data Portability: Request transfer of your data to another entity.
Objection: Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at hello@bigfoodfestival.co.uk.

11. Marketing Communications

If you have consented to receive marketing communications, you can opt out at any time by following the “unsubscribe” link in our emails or by contacting us at hello@bigfoodfestival.co.uk.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to provide and improve our website and to personalize your experience.

13. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, please note that no data transmission over the internet is completely secure.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website. We encourage you to review it periodically.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Big Food Festival
hello@bigfoodfestival.co.uk
07581364453